Privacy policy

We attach great importance to the confidentiality and protection of the personal data we process.

As the party responsible for processing your personal data, we do our utmost to protect your privacy and the information you provide to us, particularly when you visit our website www.vignobles-coquillade.com (the "Website") or when you purchase one of our products or a gift voucher.

This confidentiality policy (the "Confidentiality Policy") is part of this approach and aims to reflect our personal data protection practices to inform you of the data processing that we carry out.

By reading this Confidentiality Policy, you will find out how we collect your personal data, what categories of data we collect and how we use it, with whom we share it and what security measures we take to protect it.

We may change this Privacy Policy from time to time. Any changes will apply as soon as they are published on the Website. We therefore invite you to refer to it to read the latest version available.

Your personal data is processed under the responsibility of Vignobles de la Coquillade, a limited liability company, registered with the Avignon Trade and Companies Register under SIREN number 493 377 907 and having its registered office at Hameau de la Coquillade, 84400 Gargas ("Vignobles de la Coquillade" or "we"). 

Within the meaning of the applicable regulations, Vignobles de la Coquillade acts as data controller for the purposes set out in this Privacy Policy.  

We process your personal data for the following purposes and in accordance with the following legal bases:

1. As a result of concluding a contract with you

We collect your personal data in order to :

• Allow you to create and manage your customer account;

• Insure the execution and follow-up of your orders, including the preparation, delivery and invoicing of orders and the sending of all communications in this respect;

• Handle any complaints relating to your orders.

2. Because of our legitimate interest in collecting your personal data

We have a legitimate interest in collecting your personal data to communicate with you and to answer your questions as part of your contact requests.

In addition, we use personal data to monitor the activity of our users' accounts and to ensure the security of our customers, by monitoring the possibility of fraud and analysing any activity that is suspicious, potentially illegal or in breach of our general terms and conditions of sale and/or use. Such processing is justified by our legitimate interest in ensuring the operation of our Website and the security of our products and services.

Finally, we may process your personal data in the event of a dispute with you to ensure our legitimate interest in defending our rights and interests.

3. With your consent

If you have given us your consent, we may send you commercial communications that are likely to be of interest to you. You may withdraw your consent to these communications at any time.

We also process your personal data with your consent when you wish to take part in the events we organise. 

4. In order to comply with our legal obligations

We process your personal data to comply with our legal obligations, particularly with regard to our tax and accounting obligations.

We reserve the right to make the personal data collected anonymous and to use this data.

The term "personal data" refers to any information that enables you to be identified, directly or indirectly, as an individual and that you provide as part of your interactions with us or that we may collect.

1. Data that you communicate directly to us

We collect your surname, first name, email address, home and work addresses and telephone number, which you provide to us when you make a purchase via our Website or directly in a shop, or during the various interactions you may have with us, in particular when you subscribe to our e-newsletter, when you contact us, when you take part in an online competition, in promotional operations or in any other function on our site.

In addition, when you make a purchase, we collect the data necessary to monitor the commercial relationship with you, i.e. the category of product purchased, quantity, amount, frequency, as well as any other relevant information relating to your purchases to the extent necessary to process your request. However, the information collected relating to your payment details, and in particular your bank card number, is processed exclusively by our payment service providers.

2. The data we collect automatically when you browse the Website

When you browse the Website, we collect data relating to the type of device you are using, the unique identifier of your device, the IP address of your device, your operating system, the browser you are using, your usage, diagnostic and location data from or about your computers, the type of device from which you access our products and services. Where this data is available, we may use your GPS coordinates, IP address and other technologies to determine the approximate location of your device, with the aim of improving our products and services and providing you with a better experience as a user of our services. This data is collected via cookies that our Website may place on your terminal.

We will only keep your personal data for as long as is necessary to fulfil the purpose for which it was collected.  

Your personal data will be archived when they are no longer required to achieve the intended purpose but are still of administrative interest to Vignobles de la Coquillade or must be retained to comply with a legal obligation. The data can then be retrieved ad hoc by specially authorized persons.

We may use the services of third parties to assist us in providing services in connection with our website.Our service providers may be located inside or outside the European Economic Area ("EEA"). Where applicable, the transfer of your personal data outside the EEA is subject to the implementation of appropriate covers, in accordance with the applicable regulations, including the conclusion of Standard Contractual Clauses. You can contact us to obtain a copy of the covers put in place.

We undertake not to sell or pass on your details to third parties for their own commercial activities.

We may temporarily and securely transfer to third parties certain personal data that is necessary for the operation, animation and maintenance of the Website, in particular to ensure the sending of emails that you have chosen to receive, and/or the performance of tasks necessary for the preparation, dispatch and delivery of your order. 

In any event, our service providers have limited access to your personal data in order to carry out only the tasks they perform on our behalf and are contractually bound to protect and use it only for the purposes for which it was communicated and in accordance with this Privacy Policy. Before sharing your personal data with third parties, we have put in place the necessary measures to ensure that there is a sufficient level of protection for the data when it is processed by them.

We may also be required to disclose your personal data where such disclosure is required in connection with legal proceedings, court orders, subpoenas, warrants or any other legal process, or where required by law, to ensure the safety of our products; and to protect our rights and our customers, to the strictest extent permitted by applicable law.

We take appropriate technical and organisational measures to cover a level of security appropriate to the risk, in accordance with applicable legal provisions, and to protect your personal data against unlawful or accidental destruction, loss or alteration, or unauthorised disclosure or access.

We are constantly adapting our security measures to keep abreast of technological advances and developments. For card purchases, we use payment service providers that comply with the PCI DSS security standard and check directly with your bank that the bank card you have entered allows you to make purchases, in compliance with the applicable standards for the protection of personal data. 

You can also help keep your data secure by taking the following security measures:

* Change your password regularly using a combination of letters and numbers.

* By ensuring that you use a secure internet browser.

A "cookie" is a text file placed on your terminal when you browse the Website. By extension, and within the meaning of this Privacy Policy, the term cookie covers all tracking technologies used on the Website and which collect information relating to your browsing and your interactions on the Website. 

In some cases, the cookies used on the Website may collect personal data about you. 

Where personal data is collected and processed by Vignobles de la Coquillade in its capacity as data controller, it will be processed in accordance with this Privacy Policy.

Where third-party cookies enable our partners to collect and process your personal data, we invite you to consult their confidentiality policy to find out the conditions under which your personal data will be processed. The full list of partners authorised to place cookies on the Website is given below.

These cookies make it possible to identify you, to provide you with advertising based on your preferences, to combat fraud, to analyse the performance of our products and to fulfil other legitimate objectives, such as knowing which pages of our site are the most visited, as well as the activity and time spent by visitors on our site. These technological tools also enable us to assess the effectiveness of our marketing and, consequently, the attractiveness of our products and services to our customers.

As with most websites, certain information is automatically recorded via a protocol. This information includes the protocol address (IP address), the type of browser used, the Internet service provider, the reference and final pages, the operating system, the date and the time.

Cookies do not record information provided by users during an online booking or when registering a customer account. Cookies identify your browser (rather than you) and cannot by themselves directly reveal your identity.

When you access the Website, a cookies banner is displayed, allowing you to accept or refuse all cookies, or to express your choice by category of cookies subject to your prior consent (strictly necessary cookies are activated by default). As long as you have not given your consent, these cookies are deactivated by default and are not installed on your terminal.

You can change your cookie preferences at any time by clicking on the "Configure your cookies" tab accessible from any page of the Website.

Your choices concerning the acceptance or refusal of cookies on the Website are kept for six (6) months, at the end of which you will be asked again to express your agreement, refusal or parameterisation of cookies.

You can also set your browser to block these cookies, although this may in some cases affect your ability to carry out certain operations, use certain functions and access certain content on our Website.

* Right of access: You can ask us at any time to tell you whether we are processing personal data about you and, if so, what personal data is involved and the nature of the processing operation(s).

* Right of rectification: You can ask us to rectify your personal data if it is inaccurate. You may also request that your personal data, if incomplete, be completed insofar as this is relevant to the purpose of the processing in question.

* Right to erasure: You may request the erasure of your personal data, in particular when: (i) its retention is no longer necessary for the purposes for which it was collected (ii) your personal data is processed on the basis of your consent, you wish to withdraw that consent, and there is no other legal basis to justify the processing (iii) you have objected to the processing of your personal data and therefore wish it to be deleted (iv) your personal data has been unlawfully processed ; (v) your personal data must be deleted in order to comply with a legal obligation under either European Union law or French law.

* Right to limit processing: You may ask us to limit the processing of your personal data (i) when you dispute the accuracy of your personal data for a period of time allowing us to verify the accuracy of your personal data, (ii) when, following processing that has been established as non-compliant, you prefer the limitation of processing to the complete erasure of your personal data (iii) when we no longer need your personal data for the purposes of processing but they are still necessary for you to establish, exercise or defend legal claims ; (iv) where you have objected to the processing of your personal data and you wish us to restrict the processing for such time as is necessary to enable us to verify whether the legitimate reason you are invoking is justified. Restriction of processing means that the processing of your personal data will be limited to the storage of your corresponding personal data. We will not carry out any other operation on the personal data in question.

* Right to object to processing: You may object to the processing of your personal data, where such processing is based on the pursuit of our legitimate interests. The right to object is exercised provided that you can prove a legitimate reason relating to your particular situation. We will then cease the processing in question unless there are compelling legitimate grounds for continuing it in accordance with the applicable regulations.

* Right to data portability: You can ask us, under the conditions laid down by the applicable regulations, to receive your personal data in a structured, commonly used and machine-readable format, and to transmit it to you, or to ask us to transmit it directly to a third party of your choice where this is legally and technically possible.

* Right to withdraw your consent: Where we process your personal data based on your consent, you may choose to withdraw that consent at any time. However, withdrawing your consent does not affect the validity of the processing carried out prior to the withdrawal.

* The right to give instructions concerning the fate of your personal data after your death: You have the right, at any time, to give us instructions concerning the retention, deletion, and communication of your personal data after your death.

* Right to lodge a complaint with the competent supervisory authority: You may, at any time, lodge any complaint relating to the processing of your personal data with the competent supervisory authority, i.e. the CNIL.

All requests will be processed as quickly as possible and in accordance with the applicable regulations.

The Website may contain links or give you the opportunity to access third-party websites, products, and services. We invite you to familiarise yourself with the practices of these third parties in terms of confidentiality and protection of personal data. This Privacy Policy applies solely to data collected by us through browsing and transactions carried out via this Website.

Our products and services are intended exclusively for adults. Consequently, we do not knowingly collect, process or disclose personal data relating to minors. If we become aware that we have collected personal data from a minor, we will take the necessary steps to delete such data as soon as possible. If you become aware that a minor has provided us with their personal data, please inform us immediately.

If you have any questions about this Privacy Policy or if you wish to exercise your rights with regards to the personal data, you can contact our Data Protection Officer at the following e-mail address: vignobles@vignobles-coquillade.com or at the following postal address: SARL Vignobles de la Coquillade - Hameau de la Coquillade - 84400 GARGAS.

Last update: 27 August 2024